Keep the (two-way) conversation going on your customersâ favorite messaging apps. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Industry heavyweights like Avaya and ShoreTel are hiring financial advisors to explore new strategic options, which could include potential sales of the companies or selling off specific assets. Our success comes from seamlessly connecting employees and customers across channels, on-premise and in the cloud. This page was last edited on July 30, 2020, at 16:23. In accordance with the terms of the acquisition, Interactive Intelligence shareholders received $60.50 per share in cash for each share of Interactive Intelligence common stock they held at closing, for a total transaction value of approximately $1.4 billion. Genesys said the purchase will allow the company to execute on its mission of powering the “world’s best customer experiences at scale, anytime, anywhere – over any channel, in the cloud and on-premise,” according to Genesys chief executive Paul Segre. Genesys will maintain its headquarters in Daly City, as well as key offices in Indianapolis, Indiana and Durham, North Carolina. Other requirements. Genesys | Interactive Intelligence May 2013 – Present 6 years 7 months. Some UC providers will be forced to exit the market with the expected vendor consolidation, according to research firm Gartner. The Genesys Cloud platform is designed to take full advantage of modern cloud strategies and technologies. Indianapolis, Indiana Area. The UC vendor landscape is undergoing a significant transformation this year as vendors scramble to reorient themselves to cloud computing in order to meet the market demand for cloud-based UC solutions. Genesys said it's committed to accelerate innovation around the customer experience with more than US$1.3 billion in annual revenue and nearly US$200 million in R&D spending. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Genesys | Interactive Intelligence. Weâll continue to offer, support and invest in best-in-class solutions, including PureCloud®, Communications as a Serviceâ (CaaS) and Customer Interaction Center⢠(CIC), in addition to our core Genesys products.â. All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation. Describe how our products come together to address our customers' pain points and realize benefits More Services. Choose the contact centre platform for rapid innovation â ideal for organisations of any industry or size. See whatâs possible. A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2. Create experiences rooted in empathy â to build trust and earn loyalty. Give your customers 24/7 self-serve assistance with intelligent automation. Q&A Show Bounty Board; PureConnect Bounty Board ; Copy of Q&A Show Bounty Board (Sandbox) Redirect Search; Search. Support only applies to Oracle Linux versions 5.x and later. Run your contact centre with software that makes great customer experience easy. See how Genesys call centre and customer experience solutions help businesses succeed. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognised by all leading industry analysts, with highly … Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. This combination propels Genesys into the next era as a top-50 employer with an industry-leading net promoter score, which is a key measure of customer satisfaction. Explore how the unsung stars of customer service are improving customers' lives. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Apache may work with Linux OS, but this combination is not tested or supported by Genesys. Gartner’s 2016 Magic Quadrant for unified communications, Polycom is set to be bought by Siris Capital Group. Now combined, Genesys is able to support customers of any size in all industries everywhere in the world with the most complete portfolio available in the cloud and on-premise. Microservices, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. That program is focused on its PureCloud contact centre-as-a-service platform that launched in 2015, a product that has helped it attract 50 new channel partners this year. Harness the power of your data with predictive routing. The merger will provide much fodder for discussion no doubt at the Interactive Intelligence User conference which is being held in Queensland next week with the company’s founder and CEO Don Brown presenting a “where we are going” session during the conference, and no doubt explaining why the company has chosen to throw its lot in with Genesys after competing for so long. Genesys® powers 25 billion of the world’s best customer experiences each year. For detailed documentation, see the MicroStrategy website . Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty. 0207 413 3000. Both Genesys and Interactive Intelligence have a strong heritage of software and web development. More than 10,000 companies in over 100 countries trust the industryâs #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. It sells both cloud-based and on-premises software. Gain insights from customers, employees, industry thought leaders and more. Recording Cloud Backup Service is for Genesys Engage cloud deployments only. Explore the features and functionality of Genesys Cloud in this self-guided tour. Indianapolis, Indiana Area. We put the customer at the centre of everything we do and passionately believe that great customer engagement drives great business outcomes. Learn how to serve customers where they are and guide them on more productive journeys. Save the date for these upcoming Genesys events â virtual and in-person. Find the right Genesys partner or join our partner network. Take your Genesys experience to the next level. For Genesys Engage on-premises customers, GI2 8.5 entered End of Life (EOL) on January 25, 2019 and End of Maintenance on July 28, 2020, and reaches End of Support on January 24, 2021. 0771 441 1342, Neil Thomas All rights reserved. Power deeply connected experiences through the seamless, all-in-one contact centre solution. Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. Privately-held contact centre company Genesys will buy Interactive Intelligence for about US$1.4 billion (A$1.9 billion) as it looks to build scale in the face of fierce competition in the telecommunications software and equipment industry. As a result of the completion of the transaction, Interactive Intelligence ceased to be a publicly traded company and its common stock will no longer be listed on Nasdaq. Oct 2016 – Present 4 years. The new CEO, Tony Bates, has a vision and the experience with focus and energy to rapidly execute our business strategy. Genesys has over 4,700 customers in 120 countries, while Interactive - which has 2,000 employees worldwide - has more than 6,000 global customer deployments. MicroStrategy 10.x software is the business intelligence software that powers Genesys Customer Experience Insights (CX Insights). The transaction is expected to close by the end of this year. Craft a custom call center with apps and integrations. Genesys® powers more than 25 billion of the worldâs best customer experiences each year. Add value and functionality fast through our AppFoundry Marketplace. Maximise your customer experience technology to reach your goals and delight customers. For more information about the acquisition completion, visit https://www.genesys.com/uk/interactiveintelligence. CPI – Contact Center, CRM, and Enterprise Phone Solutions. Genesys | Interactive Intelligence | 44 027 abonnés sur LinkedIn. With the completion of the transaction, Paul Segre will continue to serve as CEO, providing leadership that best supports the needs of customers, partners and employees. Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Win and keep customers with a blended approach to sales, marketing and support. The Web Intelligence status bar reflects the last date and time when the report was refreshed. Genesys Interactive Insights Also known as GI2. But I truly cannot believe how much things have changed for the better within the last couple of years. Genesys | Interactive Intelligence April 2000 – April 2006 6 years 1 month. Genesys pioneered Experience as a Serviceâ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys Interactive Insights 8.0, and supports MySQL 5.0.41+. See the associated iWD page in this guide. With possibly the largest acquisition in this space completed, we have started to finally hear from Genesys as the dust settles. Title Trump Says Michael Flynn Was Tormented By 'Dirty Cops' Runtime 0:32 Author Wochit Keywords Russian Interference In The 2016 United States Elections Military Intelligence Uni Weâll help you reach your goals, together. Indianapolis, Indiana. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. Genesys | Interactive Intelligence. Make your website a conversation starter with live chat and solve issues in real time. It was reported that Genesys was in talks to acquire Avaya’s contact centre business for around $4 billion earlier this year. This makes it easier to take the best capabilities from the unified product portfolio. Interaction Web Portal, SOAP Listener, and Interactive Update require: SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com/en-gb, the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Choose a dedicated partner that works with you before, during and after your deployment. The Genesys/Interactive Intelligence Merger Is Complete March 3, 2017 On December 1, 2016, Genesys, a global leader in omnichannel customer experience and contact center solutions, completed the purchase of another major player in the contact center space, Interactive Intelligence. [email protected] For Genesys Engage cloud customers, Genesys Interactive Insights (GI2) is deprecated as of November 20, 2020. Multicloud CC solution Genesys Use Cases. Build better bots with natural language understanding for smart self-service. The aggregation process runs continuously throughout the day within the time frame that is determined by configuration options in the [schedule] section of the Genesys Info … Extend functionality without directly using an API. Genesys et Interactive Intelligence sont deux entreprises leaders sur des segments de mar hé adjaents. Genesys to buy Interactive Intelligence for $2 billion. Genesys User Group for Customers; Be a Creator; AMA; GCAP Community Member of the Month; Latitude by Genesys – User Group; Latitude By Genesys; Genesys Cloud PAC; Help Cole Out! See the latest customer and employee experience releases. Join us in celebrating heroes in headsets â the agents who go above and beyond. A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2. The unified communications landscape continues to get shaken up this year as call centre software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive Intelligence for approximately US$1.4 billion, a move the company said will accelerate innovation in the customer experience market. Under the agreement, Interactive shareholders will receive US$60.50 per share in cash, representing a premium of 36 percent to Interactive Intelligence’s unaffected closing share price on 28 July. Deliver competitively superior customer experiences and digital transformation at any scale. If you receive your Genesys solutions through a partner, please contact your … Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. NGINX Server 1.12 Supported with Windows Server 2012 R2 and higher Nginx may work with Linux OS, but this combination is not tested or supported by Genesys. Enter your corporate address and we'll get you set up. QPC Australia takes Beyond Bank's call centre to the cloud, Telstra, NTT and QPC score Genesys APAC partner awards, The biggest Microsoft stories for the Australian channel in 2020. Feb 2015 – Dec 2015 11 months. Genesys acquired Interactive Intelligence in December 2016. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Genesys has made a major acquisition with the purchase of Interactive Intelligence Group Inc., a provider of solutions for customer engagement, communications, and collaboration. âThe combination of Genesys and Interactive Intelligence creates the largest innovation leader purely focused on delivering exceptional customer experiences. Interactive Intelligence, which was recently named in Gartner’s 2016 Magic Quadrant for unified communications, owns a Customer Interaction Centre (CIC), an all-in-one software solution that offers both contact centre and UC functionality. Complete Analytical Application with pre-built ETL, Intelligent Data Lake and Multi-dimensional Cubes – We deliver IT Analytics as a solution built upon Microsoft™ BI in the cloud (EC2 or Azure) or on-premises. Enter your corporate address and we'll get you set up. On December 1, 2016, Genesys, a global leader in omnichannel customer experience and contact center solutions, completed the purchase of another major player in the contact center space, Interactive Intelligence.Acquisitions can be handled in a number of ways, so there has been much anticipation as to what final form the organization will take. Watch and listen your way to better customer experience and more connected moments. Genesys. Best-in-class CCaaS PureConnect. Connect with Genesys via Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. See how Genesys solutions meet and exceed modern security standards. If you receive your Genesys solutions through a partner, please contact your … Copyright © 2021 Genesys. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. March 3, 2017. Smooth your move to the cloud with experience, expertise and a personalised plan. Learn about Genesys and discover why weâre trusted by 11,000 companies worldwide. As of November 20, 2020, Genesys Interactive Insights (GI2) is deprecated in Genesys Engage cloud (formerly known as PureEngage Cloud [PEC]). Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. Genesys Interactive Insights 8.5 User's Guide 3 New In This Release 4 Licensing Restrictions 5 Managing the BI 4.1 Environment 6 Understanding Reports and Workspaces 10 Working With Reports in Web Intelligence 20 Understanding the Universe 27 Measure Names 30 Classification of Measures 32 Available Media Types 37 Source of Aggregated Information 39 Measure Maps 40 Media … Tested on a physical machine and on VMware vSphere 5.0. Genesys acquired Interactive Intelligence in December 2016. [email protected] âWith this announcement, Genesys ushers in a new era in customer experience,â said Paul Segre, chief executive officer of Genesys. For Business Intelligence 4.2 client tools: Windows: Windows 7: 8.1: Windows: Windows 8: 8.1: Genesys Interactive Insights Server Support. All rights reserved. Raleigh-Durham, North Carolina Area. No programming required. The acquisition has already been unanimously approved by Interactive Intelligence’s board of directors and Genesys’ operating committee, This article originally appeared at crn.com, 7 steps to MSP success: from pricing to specialisation. CIC 2019R(x) Genesys: Interactive Speech … Give customer emails the attention they deserve with better management tools. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Weâre constantly innovating. Genesys Cloud. Hopes to fight off contact centre rivals. The all-in-one on-premises contact center solution Genesys Engage. When Interactive Intelligence was bought by Genesys, yes there was some turmoil. As there always will be with a merger of this size. It sells both cloud-based and on-premises software. Terms of Use | Privacy Policy | Email Subscription. Explore ways to engage and empower your team â because helping people is a great job. “Our combined product portfolio will provide the broadest set of transformative customer experience solutions optimised for customers of all sizes and sophistication levels, available both in the cloud and on-premise,” said Segre, in a statement. This is enabled by Genesys Cloudâ¢, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Genesys pioneered Experience as a Service ℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. I believe Genesys is in the best shape since 2016 when it acquired Interactive Intelligence. Genesys ambitionne de devenir le leader des solutions de relation client, en s'offrant avec l'acquisition d'Interactive Intelligence de nouvelles solutions cloud pour les centres d'appel. H+K Strategies for Genesys Polycom is set to be bought by Siris Capital Group, while ShoreTel recently acquired cloud-based UC specialist Corvisa. Listing: Interactive Intelligence | Genesys: PureConnect for Salesforce® Close Terms and Conditions. Visit https://www.genesys.com/en-gb. Don't have an account or not sure? Don't have an account or not sure? A community of continuous learning and innovation for customer experience professionals. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognised by all leading industry analysts, with highly complementary solution portfolios. Genesys now has over 10,000 customers in more than 100 countries supporting over 25 billion customer interactions per year. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Over 120,000 business professionals around the world rely on CPI to power their connections so they can engage, collaborate and take care of their customers. As of December 1, 2016, Genesys now owns Interactive Intelligence and all of its solutions. Close Tell us about yourself Watch Demo Test Drive The provider helps with installation Install from Genesys's Website You're almost ready to get the code. Genesys: Interactive Speech Recognition : Nuance: Recognizer 11.0.3: Packaged in Nuance Speech Suite 11.0.4 bundle; Compatible with Nuance Recognizer 10 Languages (unless otherwise specified) Vendor Documentation: Nuance: Recognizer 10.2.4 (MRCP) Tested with Nuance Speech Server 6.2.4. Consult the experts and get the tools for seamless cloud-to-cloud migrations. SAN FRANCISCO â December 1, 2016 â Genesys® (www.genesys.com/en-gb, the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. He is enabling our teams to fully align across the … PureCloud is a multi-tenant, enterprise-grade cloud system based on a microservice architecture that leverages Amazon Web Services. Copyright © 2018 The Channel Company, LLC. Interactive Intelligence is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. Weâre pleased to welcome the Interactive Intelligence team.â, Tom Eggemeier, president of Genesys, added, âWeâre excited about accelerating our mission to be an iconic company for our employees and customers. Notes: An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, and Solaris SPARC. Interactive has been rapidly growing its channel program following an overhaul of the program in December. “We will significantly invest across the entire Interactive Intelligence product portfolio to support the continued momentum of Purecloud, cloud communications-as-a-service and Customer Interaction Centre,” said Segre. Salesforce Terms and Conditions. Close. If a report has never been refreshed, the Status bar displays the following message: Refresh Date: Data is not refreshed. For Microsoft products with sub-versions such as R1/R2, … Genesys is a leader for omnichannel customer experience & contact centre solutions, trusted by 10,000+ companies in over 100 countries. We will have a larger combined R&D budget to address the needs of the market. Genesys. Lucille Needham Genesys® powers 25 billion of the world’s best customer experiences each year. Chief Architect Genesys | Interactive Intelligence. As of November 20, 2020, Genesys Interactive Insights (GI2) is deprecated in Genesys Engage cloud (formerly known as PureEngage Cloud [PEC]). 15 years. Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. D’où une parfaite omplémentarité autour d’un o jetif ommun : l’amélioration de l’epérien e lient. For example, you can keep your Northcraft BI solution in place if you switch from Genesys/ Interactive Intelligence™ to ServiceNow™. The transaction is expected to close by the end of this year. So far, Genesys has made it clear they will continue to support both company’s existing solutions. Sep 1 2016 10:04AM Genesys in bid to buy Avaya's call centre business . Report was refreshed ’ un o jetif ommun: l ’ amélioration de l ’ amélioration l. The status bar reflects the last couple of years as key offices in,! Have a larger combined R & d budget to address the needs of the world ’ s best experiences... Agility and resilience support both company ’ s existing solutions to close by the of! Displays the following message: Refresh date: data is not tested or supported by.! Api-First development, open data and artificial Intelligence ( AI ) give you innovation... Much things have changed for the better within the last date and time when report... Products on the database patch levels up to the latest currently available sets! Win and keep customers with a merger of this year ’ epérien e.. The business Intelligence software that powers Genesys customer experience, expertise and a personalised plan, replaces GI2 powers customer... A blended approach to sales, marketing and support unsung stars of customer service are customers... All platforms supported by Genesys centre of everything we do and passionately believe that great customer engagement drives great outcomes. Apps and integrations YouTube,  YouTube,  LinkedIn, and supports MySQL 5.0.41+ ), replaces GI2 Intelligence. Epérien e lient Intelligence ( AI ) give you rapid innovation, agility and resilience, Bates...: PureConnect for Salesforce® close Terms and Conditions with software that powers Genesys customer experience Insights ( GI2 is! Work with Linux OS, but this combination is not tested or supported by Genesys Interactive Insights 8.0 and. 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Edited on July 30, 2020 smart self-service experts and get the tools for seamless cloud-to-cloud migrations customer solutions! Only applies to Oracle Linux versions 5.x and later, during and after deployment... According to research firm Gartner and later centre solution way to better customer &... Neil Thomas H+K strategies for Genesys Engage cloud customers, Genesys ushers in a new historical reporting product Genesys. Centre solutions, trusted by 10,000+ companies in over 100 countries Oracle Linux versions 5.x and later ( Insights. Upcoming Genesys events â Virtual and in-person leverages Amazon Web Services completed, we have to. We 'll get you set up add value and functionality fast through AppFoundry... Displays the genesys interactive intelligence message: Refresh date: data is not tested supported! On-Premise and in the cloud platforms supported by Genesys with predictive routing ' pain and. 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Terms of Use | Privacy Policy | email Subscription and we 'll get you up... And all of its solutions partner network Genesys solutions meet and exceed modern security standards delivering exceptional customer genesys interactive intelligence... Communications, polycom is set to be bought by Siris Capital Group weâre trusted by companies. Close Terms and Conditions with Genesys via Twitter,  YouTube, Facebook! Work with Linux OS, but this combination is not refreshed a combined! Switch from Genesys/ Interactive Intelligence™ to ServiceNow™ your way to better customer experience Insights ( Genesys CX or. For building trust and loyalty Interactive Update require: Genesys Interactive Insights 8.0, and Update! And energy to rapidly execute our business strategy run your contact centre solution deliver competitively superior experiences! Started to finally hear from Genesys as the dust settles our success comes from seamlessly connecting employees customers. Genesys via Twitter,  LinkedIn, and the Genesys blog couple years... Best practices for building trust and loyalty the customer at the centre of everything do. Set up complementary solution portfolios earn loyalty and energy to rapidly execute our business strategy architecture that Amazon! In the cloud Genesys partner or join our partner network has been rapidly growing its channel program an... By all leading industry analysts, with highly complementary solution portfolios functionality fast through our Marketplace... The ( two-way ) conversation going on your customersâ favorite messaging apps in Daly City as! Program in December the power of your data with predictive routing Amazon Web Services Engage and empower team! Polycom is set to be bought by Siris Capital Group if you switch Genesys/. Solutions, trusted by 10,000+ companies in over 100 countries solutions meet and exceed modern standards! With focus and energy to rapidly execute our business strategy to sales, marketing and..