and trade-in questions answered, Text SMSCARE to 62913 to receive My Samsung LED TV has sound but no picture. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. So far I have replaced the T-Con board and the Power supply/LED Driver Board and no … By ticking this box, I accept Samsung Service Updates, including : Samsung TV has no picture or a black screen, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri. * For Samsung Supplies information go to: * For S.T.A.R. When an app seems to be missing from your TV or you can't find it, it may have been retired. Copyright© 1995-2020 SAMSUNG All Rights Reserved. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! I have no back lights, did the flashlight test & there is a picture in the background. Shine a flashlight onto the screen at different angles. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. If you are able to see the menu then continue to Step 2 If you do not see the menu, your TV will need to be assessed by a technician. If it remains dark, unplug it and push the power button for about one minute, then plug it back in. Fortunately still under currys warranty. Use the following guide to determine how to resolve a TV with sound but no picture. And if it won't work when you try to use it on your TV, there's a quick check you can perform to figure out if it's your remote or your TV at fault. Sound and Backlights work, but no picture. Fast, easy checkout with Shop Samsung App. Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Samsung has announced its 8K and 4K TV lineup for 2021, with the best models using a new Mini LED backlighting system for the best contrast and black levels that the company’s QLED TVs have … A fix for this is now available in software version 1240.0. Thanks for reply,I had a feeling it was the screen hence why samsung can't solve the issue because they know full well what the problem is and it is 1 that can't be fixed,3years out of warranty and an expensive tv bricked,thanks samsung never again. Television Has No Sound Answer 4: Make sure there is not a pair of headphones connected to the TV audio out jack on the side or front of your TV.. Television Has No Sound Answer 5: Check all of the cables that are connected into the back of your TV. I am suspecting the graphics card/driver. my Tv is 2 years in November just passed. This article is meant for the most common issues concerning vertical colored lines on a TV screen. , our Samsung representative will be in touch with you. When you are having a problem with your Samsung TV, you may want to just do a factory reset and start over. Turned it on Friday morning and now all I have is sound and no picture. Troubleshooting No Picture Issues: 1 Press the MENU button on your remote control or the television. When did you buy it? To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. Your Samsung TV comes with a picture test that can immediately identify whether a screen problem is due to your TV or something else. Can some one let me know what I can do? Have sound but no picture, TV is a Samsung 55" model #UN55H6203AF XZA, looks like built in 2014. Browse answers, ask questions and get solutions from other Samsung customers. Hello everyone, I have a UN32EH5000FXZA 32" Samsung LED TV. live support 24/7*. Tv is two year old Samsung. This site uses cookies to enhance your web site experience. Message and data rates may apply. Turned out to be the screen. My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … I have a Ue55hu8500t tv. NOTE: Be sure you do some troubleshooting before you order any new parts. Basic Troubleshooting The first things to try are of course the simplest. Samsung Smart TV No Picture but Sound - Fix it Now - YouTube Help us to make recommendations for you by updating your product preferences. 1. Tried switching to DVDs player, same thing sound but no picture. my Tv is 2 years in November just passed. Turn the lights off and make the room dark. A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. They help us to know which pages are the most and least popular and see how visitors move around the site. Please take our brief survey. Any idea what t … read more Worked fine last night. The good news is, this is possible, but may not be necessary. There is a problem with the picture on my TV. HOWEVER, if I turn off the TV and turn it back on - … For example, if your TV is not connected to the internet, the settings for Software Update or Contact Support will be grayed out since those o, Cannot find apps on Samsung TV or Blu-ray player. If you can see some of the picture then the back-light has … The only option is probably Sale of goods act but I paid cash and moved house since and can't find my receipt for purchase. I was on the xbox and all of a sudden the picture broke up and disappeared. Recently I went to turn it on and no picture came up. This results in the image taking up the full screen, stretching it to fill the screen instead of appearing correctly with black bars above and below. Can you try disconnecting all external devices and testing the TV alone? Model# UN50H6350AFXZA I have replaced T-Con board, Main board, and all cables and the problem still has not resolved itself. Restyle…No picture but had sound. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Troubleshooting your remote depends on the issue that you're having with it. Please help us improve by selecting a reason below. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. The tv is at least 10 years old and am planning to replace it unless it’s a possible easy fix. Did you say your tv was also past 3year warranty mark? A couple of days ago my Panasonic 42 inch plasma television (model TX-P42G20B) suddenly stopped working, with no sound and no picture appearing. Samsung LED TV with intermittent issue. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. Always happens after set has been off for at least 6 hours or more. Sharp Aquos LED TV - black/white screen (no picture) but sound: TV no picture but has black/blue glow and sound: Our 52 “ Lg LED tv has a perfect picture but every so often it goes black and u can hear it but no picture. With the TV being out of warranty your best bet is to arrange an engineers inspection via your local Service Centre, which you can locate here. This puts us and our App partners in the best position to grow the services and the apps offered even further. My TV has a sound but no picture. Please share your ZIP Code to find a nearby Best Buy location. When your TV has a black screen even when it's on, it's quite possible it could actually be your external Easy sign-in, Samsung Pay, notifications, and more! 2016 Smart TVs that are on firmware 1233 are currently displaying Amazon Prime Video titles incorrectly. Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. Certain issues can also be easily resolved through adjusting your TV's settings. device and not your TV. All information these cookies collect is aggregated and therefore anonymous. or text SMSCARE to 62913 Your TV also has several self diagnosis tools built-in that can help you solve any problems you are experiencing with signal, network, picture, or sound. I tried replacing the main board with the LED inverter it did not solve the problem If a menu setting is grayed out, this does not indicate that something is wrong with your TV. It is a few years old. Sorry, there is insufficient stock for your cart. Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. Come meet a Samsung representative for your S10 purchase. If the TV hasn't been on for a while (20 minutes or more) and I press the power button, you hear the TV turning on but still get a black picture. See if that resets your TV. Want to get hands-on with latest Galaxy device? It may have been that the ribbon cables needed to be wiped off or something was loose. Other possible causes for HDTV with sound but no video… Possible TV Back-Light Inverter Board Issue: To see if the back-light has gone out, turn the TV on. Just tried that, and exactly the same. On a hunch, thought the new T-Con board might be bad, put the old one back in and picture was restored and vertical lines are gone! Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. The green power LED was alight, but the TV was not working, with no picture at all, not even the control menus appearing. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. selection. Many thanks. Free standard shipping, exclusive offers and financing options. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). If you do not allow these cookies we will not know when you have … Grab your remote and unmute the TV by pressing the “Mute” … Program cartridge return & recycling go to: * For Samsung printer support or service go to. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. It is a older mo: My TV picture flashes on when the power comes on but I still have a black screen. Amazon Prime Video displays incorrect aspect ratio. TV Screen Is Black – Powers ON But No Picture. When a TV screen is black and no picture appears, this can mean a few different problems. Watched videos to fix & no luck so far. Sound but no picture in any output. If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. You might have accidentally turned the sleep timer or the … If your TV is connected using a One Connect Box, there's a couple extra steps to troubleshoot. @egormxo verify that you have no image on all inputs. See our privacy policy here. Replaced with a new T-Con board. I have same problem. Can some one let me know what I can do? It just means certain settings or options aren't available based on the current source, settings, or connections. Many thanks. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds Just seeing the back light. I figured out that it was actually the backlight that was not working, as holding a flashlight up to the screen showed me that the image was still displaying. If you have a picture on your TV but no sound, the problem might be as simple as having the “Mute” button the remote having been accidentally pressed. I have same problem. More TV Issues: TV Power Light Comes On – But No Picture Or Sound. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. I'm pretty sure the graphics chip or output driver in the one connect box has fried, but I can't get anyone at samsung support to verify it, without taking the tv and box 30 miles to the nearest service centre. The backlights flicker on and off for just a moment then the screen is blank. Tried menu on remote and got nothing . I have sound but no picture. Turning the Power Saver/ Sleep Timer Off. The backlights flicker on and off for just a moment then the screen is blank. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. By continuing to browse or use this site, you are agreeing to our use of cookies. My TV has a sound but no picture. Apps are retired in order to help us focus our resources into further developing and improving the user experience on current and future devices. The Service Centre will let you know how much this'll cost to look at (if applicable) and if it requires a repair, how much this will be. I press the menu button and the left/right button on the remote and hear it cycling through the menu but get NO picture. I do have sound By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Power on the TV using the button on the TV control panel, do not use the remote control. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. Model numbers UN50H6203 UN50H6203AF UN50H6203AFXZC Typically if you have backlights but no picture, it is an indication of a Tcon board fault. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. , our Samsung representative, wants to know about you so they can assist you better. If you are having similar issues, you may have to troubleshoot a bit more to find the true issue. Researching the internet found many posts with the exact same problem but no solution. Yes thanks. (it is possible the TV was moved slightly and a cable has become disconnected or loose) Television Has No Sound Answer 6: If you have … The back light appears to be working correctly as there is subtle changes when on a tv channel(which i can't get to now because I can't see menus etc). If it remains dark, use a flashlight and angle it against the screen with the TV at a station where you can hear the sound See if you can make out shadows or shapes. Please contact us via Live Chat for a faster response. You wouldn't be expected to take the TV to the service location as this only applies to TV's that are 32" or below.