The warranty claim for product parts and labor may be denied if a component or product returned to Rinnai is found to be free of defects in material or workmanship; damaged by improper installation, use or operation; or damaged during return shipping. Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including call-out of an authorised Rinnai service provider to inspect the faulty product. If EZtankless, please contact the Technical Support Department: support@eztankless.com. EZ Tankless, Inc. 120 N Washington Ave. Fowler, IN 47944. www.eztankless.com. Any domestic appliance that is installed on a commercial system or site will have its parts warranty reduced to 1 year. Invest in Rinnai, Invest in Reliability Showroom – Adelaide: 40-42 Tikalara Street Regency Park SA 5010. ", "Get ahold of tech … Rinnai Australia manufactures and distributes a broad range of home comfort products. Rinnai is not responsible for: (a) costs for tradespeople that are not authorised Rinnai service providers; or PRODUCT WARRANTY. Proof of commissioning must be provided with every warranty claim. Rinnai’s name brand water heaters carry a 1/5/10 year (one year labor, five years parts, ten years heat exchanger). As a new customer, Rinnai is offering you the opportunity to enroll in its Extended Service Plan, which covers labor on all Rinnai SENSEI™ Tankless Water Heater models if you register within 90 days of purchase of your unit. Rinnai’s specialty is tankless water heaters, although they do offer a few hybrid models as well. Phone: 219-369-4781. Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including call-out of an authorised Rinnai service provider to inspect the faulty product. Appliances must be serviced by a qualifies engineer annually. Navien tankless water heaters & boilers for residential and commercial applications use innovative high efficiency technology to provide a comfortable environment. Our brands include Rinnai, Brivis, APAC and Polo. Our products are renowned for their quality and reliability, but in the unlikely event you wish to make a Product Warranty claim… Ltd. reserves the right to make modifications and change specifications without notice The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. Warranty Conditions and Exclusions stated in this document. The heat exchanger term is extended to 12 years when installed with a tankless isolation valve kit. Any claim for warranty parts should be made to your local dealer, distributor or to EZtankless. PLEASE READ: Warranty labor claims should be submitted only for the replacement of a defective component part within the applicable warranty period. The warranty claim for product parts and labor may be denied if a component or product returned to Rinnai is found to be free of defects in material or workmanship; … Rinnai Australia Pty Ltd, P.O. Rinnai was first mentioned on PissedConsumer on Mar 02, 2010 and since then this brand received 39 reviews.. Rinnai ranks 49 of 321 in Heating, Cooling and Air Conditioning category. Improper installations, gas system issues, debris, bugs, cleaning, adjustments and general maintenance items are NOT covered by Rinnai’s labor warranty. Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including call-out of an authorised Rinnai service provider to inspect the faulty product. Rinnai is not responsible for: (a) costs for tradespeople that are not authorised Rinnai service providers; or Warranty Length. Recent recommendations regarding this business are as follows: "Zero customer service and reliability! Box 460 Braeside VIC 3195. Rinnai Australia Pty. 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