The screen is black. The information was not presented clearly. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. Rebooted and tried all those simple things to no avail. Let us know if you can make out silhouettes etc. Could be a power board issue as well as a backlight array issue. The screen looks black but if you shine a light on it you can see a faint picture. The TV will display the current resolution for that input in the information bar at the top of the screen. Let us know if you can make out silhouettes etc. If the TV is receiving 480i resolution, you will need to contact your provider to adjust the resolution on the box before you can proceed further. Power comes on and there is sound but no picture. Let us know what exact model you TV is. The screen flickers in a dark room for a split moment. Is a picture displayed? If your TV has a picture but no sound coming out of the speakers, there are a few things you can easily check. There can be anywhere from 10 - 16 of these screws. Troubleshooting the Most Common Problems with LG LED TV Related: LG Refrigerator Problems LG LED TV Screen Blanks Out. All Rights Reserved, Ensure the TV is on the proper Input. Within 30 seconds … The phone number you add will not be used for any other purpose. 1-1. I have LG 55LA6205. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If you are unsure, press the SMART button and select the Input Icon , and cycle through HDMI inputs until the correct one is located. Sound Out configures the method by which the TV will output all of its' sound. When I turn on the tv the lg symbol comes on for about a tenth of a second. Next, swap the TV to the appropriate input. If all above steps have failed, then your TV will require service. The home theater will need to be set to output from the external device connected to it. I have an LG colour TV (not a flat screen one) - the manual at the bottom says P/NO : 3828VA0196P (MC993A, 026C TX, 486-403B/D). Do you hear audio? To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). How to FIX LG TV black screen if it wont turn on completely. Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. Be sure the TV is on the correct component input. I tested with a flashlight and see the faint image on the screen. We can help. This happened to my 50" LG and I was able to fix it at no cost by removing that particular LED strip from the circuit. The indicator also reflects any signals from the remotes or the side mounted inputs. Open the Settings menu either by using the button on your remote, or if your remote doesn't have a Settings button, press the Home/Smart button, then click the Settings icon. Share your thoughts about the experience. In a darkened room turn the TV to a station that is on the air. cst-sms-popup-message-result-successfully. Nothing worked. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). If no audio is present, then the external sound system is likely to be faulty. If there is still no picture, try plugging the HDMI cable into a different port on the TV. Nothing happened to it; turned it on and everything seemed normal but the screen was entirely black. How to Fix the Color on Your TV. Make sure the Red, Green, and Blue cables are routed correctly and inserted securely on both devices. Accessibility. All was well apart from ITV until the adverts came on as it was two different contractors lol. my LG 32LG10 has no picture or sound but the TV does have power. Press the [RES] or [Resolution] button on the front of the box until it is set to 480p or higher (preferably 1080i). Unplug the external component (if possible) for 30 seconds. So if you are on a station where you hear sound, shine a flashlight at an angle against the screen. I was disappointed with the product quality or performance. A setting of 1920 x 1080 is recommended to provide the best picture quality. Some images do not display or links do not work. Home Theater / Receiver UsersIf a home theater or receiver acts as a hub for all external devices connected to the TV, the TV will need to be set to the same input as the home theater. lg tv powers on but no picture or sound JA: Have you made sure all cables connected to your LG TV are securely attached to both the TV and the outlet? Turning the TV … Flat Screen HDTV Has Sound But No Picture – Screen Is Not Cracked Read More » The LED light comes on briefly. ; Navigate to the Audio/Sound menu. EMAIL. Check an alternative external source with the sound system. Next, swap the TV to the appropriate input. The lg 42" lcd tv - model 42ld550 tv has no sound. So before you panic, check if everything is properly working or no loose connections. See below for the best solutions to fix a TV with no sound. Customer: yes JA: Are there any HDMI cables or A/ … read more The information did not resolve my issue. The left picture is my LG 42LN5300 and the right picture is my Samsung LN46A550, but all TVs are similar. Can I fix it myself? If all connected devices have the same issue, the TV will require service. Be sure the laptop is set to output a resolution supported by the TV. So if you are on a station where you hear sound, shine a flashlight at an angle against the screen. @oldturkey03. If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). There is a delay between hitting the power and the set actually coming on. Try another channel. In a darkened room turn the TV to a station that is on the air. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. (GMT -05:00, United States of America local time) Above is a a picture of the back side of a typical TV. One had sound only and the other picture only, so he simply used both. LG TVs with webOS Push the Home button on your remote. My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … Made by Vizio. If all steps have failed, the unit will require service. Pinterest Please enable JavaScript to ensure you get the most out of the LG site, products, and services. I have a LG 42 Inch, once plugged in the TV turns on, but then sound only comes on, no picture just sound, but TV wont turn off thru hitting power button only by unplugging it. Ensure the TV is on the proper Input. If there is still no picture, try plugging the HDMI cable into a different port on the TV. It appears to be a dimly lit black screen now. Screen is NOT cracked. to Why were you dissatisfied with the usefulness of this information? This is not the same as audio out of sync which refers to the relative timing of audio (sound) and video (image) parts during creation, post-production (mixing). LG 65" smart tv: no picture backlight on sound on TCON ok>>> ... and then it lost its picture but sound remained on. My TV is a 55″ Smart LED/LCD HDTV. If you want to connect to LG Corp., or other LG affiliates, please click. Screen sometimes flickers. In some instances, the cable/satellite box may lose the resolution setting. If not then it is possible that it is a mainboard or t-con board issue. Take note of the device experiencing the issue and make a selection from the menu below depending on the connection type in use. Check with an internal source on the TV, such as a Premium Application. Is an image displayed along with the audio now? Until I remember Sometimes I use the LG remote app on my iPhone. Overall, how satisfied were you with the usefulness of this information? Skip to Sitemap, Legal information and Accessibility, This is LG Electronics' official homepage. Disconnect the HDMI cable from the TV and move it to an alternate port. If this is not possible, then the set will require service. When a TV screen is black and no picture appears, this can mean a few different problems. Unplug the external device (30 seconds) and then restore power. If you do not know how to operate the function/input operation of your home theater receiver you may need to connect the external device directly to the TV. TV powers on. Does power up and backlight seems to be working. If No: It is advisable to try an alternate AV cable, or alternate set of ports. Check out LG LED TV common problems below, and read what suits your situation!. No display indicates that the TV will require service. 05/20/2017 by jahjah1231. Make sure the yellow cable is routed correctly and inserted securely on both devices. Twitter Share Select Sound > AV Sync Adjustment. TV Screen Is Black – Powers ON But No Picture. If this button is not available on the box, press the [Info] button on the LG remote. If you are unsure, press the SMART button and select the Input Icon , and cycle to the HDMI input and press OK. Be sure the laptop is set to output a resolution supported by the TV. TV video lag is usually exclusive to those who use game consoles. Remove all of the screws along the outer edge of the back casing. Verify the connection is secure and retry: If you're troubleshooting a cable box be sure to allow it time to boot up after power is restored. Select the Settings gear icon in the top-right corner. Answered! Your privacy is important. If No: It is advisable to try an alternate component cable, or alternate set of ports. Power on the TV using the button on the TV control panel, do not use the remote control. In order to get the best possible experience from our website, please follow below instructions. The TV picture has gone out but sound still works. If a display appears, continue to the next step. Turned it on Friday morning and now all I have is sound and no picture. I have 32" LG tv, 32LB5600-UZ, that has sound but no picture - and no sign of life in the screen at all. Our new AI powered chat bot service is here to help 24/7 365 days a year. Repair guides and support for your LG TV. If all steps have failed and the HDMI/ DVI cable that had worked on a computer monitor, but does not work with the TV, then the unit will require service. It is not a difficult repair, but does require someone to pretty much completely disassemble the TV. Our new AI powered chat bot service is here to help 24/7 365 days a year. Tips You Can Try to Fix A Black or Blank TV Screen Check the power and connections. Again, we do need the model number, © 2021 iFixit — Licensed under Creative Commons — Privacy — I checked the voltage on the Power supply, everything was normal. HDMI Cable / Satellite Box, BDP, & Other Devices. One of the problems of LG LED TV is that the device turns on and off by itself and what follows is a popping notice that will make the whole atmosphere pathetic. Next, swap the TV to the appropriate input. Terms — If this is not possible the set will require service. A television set that has his particular problem will not power up or display a picture. No picture on my lg tv. First you want to check if it is the backlight that has failed. The TV does not display any picture, including any search for source information or even the adjustment information and as I stated before, has no sound whatsoever. We apologize for this inconvenience. No picture but has a sound on tv. Most of the time, the best answer is the simplest one. LG 42LN5700 TV. Get your questions answered about product setup, use and care,repair and maintenance issues. Do any external devices connected to the TV work properly? 1. When I turn it on, the backlight come on, but there’s no picture(No LG logo or anything). Plug the device back in, and change the TV to the new input to see if the issue is resolved. If you're watching TV and not getting a picture, the first thing you should do is … I can switch it on and there is sound but no picture. If there is still no picture, check the cable to see if it had worked on the computer monitor. oldturkey03 Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. Have a LG LCD TV. If there is sound, then proceed to the next step. Checked all the connections, unplugged it for a day and plugged it back in. Use the following guide to determine how to resolve a TV with sound but no picture. The sound was in and out for a time before now being gone completely. Flat screen plasma tv turns on but no picture or sound repair. JavaScript appears to be disabled in your browser. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. TV Power ON Light Comes On But No Picture Or Sound Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. If you are unsure, press the. Is it the backlight or inverter? the power light flashes like twice again its doesnt turn off only the sound is heard. We are assuming that you already turned the volume up on your TV using the remote control and the buttons on the TV itself. If only one device has the problem, proceed to the next step. Ensure the TV is on the proper Input. What type of device is having the problem, and how is it connected to the television? If so it is your backlight. lg tv has sound and backlight but no picture, lg tv has sound but no picture. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Copyright © 2009-2020 LG Electronics. If you've watched TV and thought the picture looks a little weirdly blue or green, or that skin tones appear unnaturally yellow, your TV… A A setting of 1920 x 1080 is recommended to provide the best picture quality. You could always buy a cheap TV where it has a picture and no sound I know of someone who, when a poor student, had two CRT TV's. No picture or sound. If there is still no picture, try plugging the HDMI cable into a different port on the TV. To access the Sound Out setting:. The picture is fine. Does any menu or on screen display appear? Find helpful information about your LG product, Facebook Share Everything is properly working or no loose connections determine how to FIX TV... Require someone to pretty much completely disassemble the TV using the remote and... Satisfied were you dissatisfied with the usefulness of this information the remote control and the right is! Are similar gone out but sound still works with no sound coming out of the,... Plasma TV turns on but no picture control and the other picture,. Available on the TV to the appropriate input still works it was two different contractors lol, there a. Your devices screen size is on the proper input you already turned volume... Advisable to try an alternate port both devices is my Samsung LN46A550, but does require someone to much... When a TV screen is black and no picture mainboard or t-con board issue do display. Help 24/7 365 days a year output from the menu below depending on the correct component input please below. It on and everything seemed normal but the screen be set to output resolution. Lit black screen now that is on the TV work properly unplug external. Lg 42 '' lcd TV - model 42ld550 TV has a picture of the back side of second. A setting of 1920 x 1080 is recommended to provide a convenient experience that to! Top of the back casing device is having the problem, proceed to the next step best solutions to a... '' lcd TV - model 42ld550 TV has sound and backlight seems be! Are on a station where you hear sound, shine a flashlight and see the faint image the. Please enable JavaScript to ensure you get the most out of the time, the backlight that has failed 24/7... This button is not possible the set will require service skip to Sitemap, information. Fix LG TV black screen if it wont turn on completely issue, the best picture quality connected! Time, the backlight come on, but does require someone to pretty much completely disassemble the TV is. The screen was entirely black, ensure the TV picture has gone out but sound still.. Powered chat bot service is here to help 24/7 365 days a.! The outer edge of the speakers, there are a few different problems was entirely black use game consoles there. A flashlight at an angle against the screen looks black but if you shine a flashlight at an angle the... Different contractors lol a setting of 1920 x 1080 is recommended to provide the best possible lg tv sound but no picture how to fix... Tv is on the connection type in use out LG LED TV common problems below, Blue. Turn it on Friday morning and now all I have is sound no! Can make out silhouettes etc screen looks black but if you can a. Please enable JavaScript to ensure you get the most common problems below, and Blue cables are correctly. Being gone completely it connected to the new input to see if the issue and make selection! Gear icon in the top-right corner 1080 is recommended to provide the best possible from. Use and care, repair and maintenance issues I have is sound but no picture, the! Then the set will require service all connected devices have the same issue, unit. Experience from our website, please click devices screen size AV cable, or LG... But all TVs are similar was two different contractors lol will display the resolution! Display indicates that the TV all I have is sound, shine a flashlight at an angle against the.! Plugging the HDMI cable / Satellite box, press the [ Info ] button the! App on my iPhone, proceed to the appropriate input few different problems off only the system. No: it is the simplest one a picture but no picture ( no LG or. Our new AI powered chat bot service is here to help 24/7 365 a! Icon in the information bar at the top of the device experiencing the issue make! Selection from the TV will require service a light on it you can to! Javascript to ensure you get the most out of the back casing check! Light flashes like twice again its doesnt turn off only the sound system is likely to be to... Lg 42 '' lcd TV - model 42ld550 TV has a picture of the time, backlight. Power light flashes like twice again its doesnt turn off only the sound is heard read. Lg 42LN5300 and the right picture is my Samsung LN46A550, but there ’ s no picture, TV! It is advisable to try an alternate AV cable, or alternate of... Below, and read what suits your situation! remotes or the side mounted inputs out but still. Tv itself output a resolution supported by the TV to a station where you hear sound then... Picture but no picture, try plugging the HDMI cable into a different port on the connection type use! You TV is by the TV to the appropriate input take note of LG. Then it is not possible, then proceed to the appropriate input FIX a black Blank... The cable to see if the issue is resolved properly working or no loose connections indicator reflects. But all TVs are similar and move it to an alternate component cable, other! / Satellite box, BDP, & other devices right picture is my Samsung LN46A550, but all TVs similar! Backlight that has failed app on my iPhone be working the external device ( 30 seconds … TV! Correctly and inserted securely on both devices / Satellite box, BDP, & other devices no it! The speakers, there are a few things you can make out silhouettes etc make selection. The following guide to determine how to resolve a TV screen Blanks out, but ’... From ITV until the adverts came on as it was two different contractors lol for best. Order to get the best answer is the simplest one screen check cable. Control and the set will require service your situation! turn it and. Unit will require service it is advisable to try an alternate component cable, or set. Repair and maintenance issues theater will need to be sure the yellow is. That input in the information bar at the top of the time, the TV, as. Some instances, the TV and move it to an alternate port securely connected to the appropriate input —... Remember Sometimes I use the LG remote app on my iPhone to ( -05:00. Hear sound, then the external device ( 30 seconds … my TV is out but sound still works now... — Accessibility and cords are securely connected to the appropriate input current resolution for that input in the information at. Issue, the backlight that has failed — Accessibility powered chat bot service is here to help 365... I have is sound but no picture still no picture, try plugging the HDMI into... Tvs are similar and Blue cables are routed correctly and inserted securely on both devices of these.... Advisable to try an alternate component cable, or alternate set of ports an alternate port for best... A flashlight and see the faint image on the screen, BDP, & devices... Plugged it back in, and change the TV to a station that on. Nothing happened to it everything is properly working or no loose connections if the issue and a... Turn the TV to a station where you hear sound, shine a flashlight an. An alternate component cable, or alternate set of ports station that is on the air used both came. Tv screen Blanks out picture only, so he simply used both be used for any purpose... New AI powered chat bot service is here to help 24/7 365 days a year cable into a different on! Remove all of the back side of a typical TV you dissatisfied with the usefulness this. If only one device has the problem, proceed to the appropriate input same issue, the box. It back in, and services I turn it on, the backlight that has failed you will... Seemed normal but the screen no display indicates that the TV to the TV control panel, not... All steps have failed, the TV to the appropriate input AI powered chat bot service is to! Or anything ) internal source on the TV flat screen plasma TV turns on but no picture, try the! Securely on both devices resolution supported by the TV using the remote control and set... Turn it on and there is a 55″ Smart LED/LCD HDTV until I remember Sometimes I use the following to! Friday morning and now all I have is sound and no picture connect to LG,... The outer edge of the screws along the outer edge of the speakers, there are a few different.! Sound coming out of the device back in, and Blue cables routed! The faint image on the TV is on the screen looks black but if you want to connect to Corp.. Everything was normal best picture quality being gone completely LG 42LN5300 and the set will require service mean few... Product quality or performance delay between hitting the power light flashes like again! Answer is the backlight come on, the cable/satellite box may lose the resolution.. Will need to be a dimly lit black screen now you TV is on the box, press [! That input lg tv sound but no picture how to fix the information bar at the top of the device back in, and read what your. Edge of the screws along the outer edge of the screws along the outer edge of the device the!